Effective Date: April 3, 2025

At Cysere, your satisfaction is our priority. While we take great care to deliver high-quality products, we understand that sometimes things may not go as expected. That’s why we’ve designed a clear and fair Refund & Cancellation Policy to support your shopping experience.

❌ Order Cancellation

⏳ Cancellation Window

Orders can be canceled within 24 hours of placement.

📩 How to Cancel

To request a cancellation, contact our support team as soon as possible:

🚫 After 24 Hours

Once 24 hours have passed or your order has been processed or shipped, cancellations are no longer accepted.

💵 Refund Policy

✅ Eligibility for Refund

To qualify for a refund, the returned product must:

  • Be unused and in its original condition

  • Include all original packaging

  • Be accompanied by a valid proof of purchase

  • Be undamaged and untampered

💳 Refund Process

  • Once we receive your return, we will inspect it within 3–5 business days.

  • If approved, your refund will be issued to your original payment method within 7–10 business days.

❌ Non-Returnable Items

  • Custom-made or personalized products are not eligible for returns.

🔁 Restocking Fee

A 3% restocking fee applies to all eligible returns to cover processing and handling.

📦 How to Request a Return or Refund

To start a return, contact our team at:
Email: [email protected]
Phone: 929-636-9835
Return Address:
Cysere Returns Department
1507 Noble Way Ct, League City, TX 77573-6568, USA

All return requests must be made within 30 days of receiving your order. Returns beyond this period may not be eligible for a refund.

🚚 Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the item was defective or damaged upon arrival.

  • We recommend using a trackable shipping service to ensure safe delivery of the return.