Effective Date: April 3, 2025
At Cysere, we stand behind the quality of our products. Our 1-Year Warranty Policy is designed to protect your purchase against manufacturing defects and ensure your satisfaction.
✅ 1. Warranty Coverage
All eligible products purchased directly from Cysere.net include a 1-year limited warranty from the date of delivery. This warranty covers:
-
Manufacturing defects in materials and workmanship
-
Normal usage under proper care and handling
❌ 2. What’s Not Covered
This warranty does not apply to damage caused by:
-
Misuse, abuse, or improper installation
-
Accidents, drops, or neglect
-
Damage during transit (please file a claim with the shipping carrier)
-
Cosmetic imperfections (e.g., scratches, scuffs) that do not affect functionality
-
Modifications or unauthorized repairs
🛠️ 3. How to Submit a Warranty Claim
If you experience a defect, please reach out to our support team. Be sure to include:
-
Order number or proof of purchase
-
Description of the issue
-
Clear photos or videos of the defect
📧 Email: [email protected]
📞 Phone: 929-636-9835
🔁 4. Warranty Resolution Process
Once we receive your claim:
-
Our team will review and verify the issue.
-
If approved, we will provide a replacement, repair, or store credit—depending on the situation.
-
We’ll guide you through return instructions (if applicable).
Please allow 5–7 business days for claim processing after all details are received.
📦 Return Address for Approved Claims
Cysere – Warranty Department
1507 Noble Way Ct,
League City, TX 77573-6568, USA